Frequently Asked Questions
A.
You select the class that you are interested in from the Class List and register for it.
We will email you the class enrollment confirmation after we receive the payment.
On the week prior to class starting date, we will send you a reminder email along with the
class password. With this password, you can enter the class, even before class starting date.
However, you will be able to view only the Class Introduction page which contains
the class outline, list of tools and supplies, and the preparation you need to make.
On the class starting date, lesson-one and the Discussion Board opens.
Then every week another lesson is posted, until all lessons are posted,
at which time the class is considered complete.
After the class completion, the Discussion Board and all lessons remain open for 4 more weeks.
During this time, the teacher continues to review the Discussion Board and help those
who need extra time to complete their projects.
The class accepts registration even during its first week in session, so new students can join.
Class registration stops at the end of the first week.
A. We have courses for all skill levels. We define the skill levels as follow:
A. No, you only need your Browser and an Internet connection, which we assume you already have. However, if the class is specifically about teaching how to work with certain Needlecraft software (e.g. Pattern Maker, Stitch & Motif Maker, Sweater Wizard, ...), you do need to have that software. Even on these types of classes, having the software is not required to view the class lessons, but obviously to practice on the subject.
A. No, the beauty of online class is that unlike traditional class, you don't need to be anywhere at any specific time. It works around your schedule. When a lesson opens, it is available to you, 24 hours a day 7 days a week, for as long as the class is open, typically for a few weeks. No pressure on moving to the next part, if you are not yet ready. Concentrate on any part for as long as you wish.
A. No. We do not install any software or leave any persistent Cookie on browser's computer, so you can use any computer that has a Web Browser and is connected to the Internet. All you need is your class password.
A. No, there is no usage limitation. Your password is valid during the entire course of the class, regardless of how many times you use it.
A.
There are two different types of problem you might experience.
If the problem is regarding the content and subject of the class, in other words craft related,
you should post it to the Class Discussion Board.
Every class has its own Discussion Board, which is open to all students of that class,
and managed by the teacher. If you have a question, go to the Class Discussion Board.
You might find the same topic posted by another student. Follow the discussion on the topic,
most likely you will find your answer. If you wish, you can continue posting
your thoughts or problem on the same topic.
If your question has not yet been addressed, you can open a new thread
(the online jargon for opening a new line of discussion).
Within a few minutes, your posting shows on the Class Discussion Board. Your teacher will
review the board and provide the answer, typically within 24 hours.
Other students might also post their answers to your question.
If you have a computer related problem, such as the way pages show up on your screen or your
browser's behavior, send email to our Computer Support team at
Please make sure to distinguish between these two completely different types of problem.
Technical support personnel would not be able to solve your craft related problem,
and most likely your classmates or your craft teacher could not solve your computer problem.
A. Yes, so long as it is used for your personal use to facilitate your learning process. The class content is the intellectual property of the teacher. Any unauthorized use or distribution of such material is a violation of copyright law.
A. Certainly, feel free to ask any question at any time. This is not like a physical classroom where you might distract the class or cause the teacher to get off track. Check previous messages to see if there is an existing thread (line of discussion) on the same subject. If there is but you do not find the answer to your satisfaction, add your question to that thread by using the reply function. This helps keep all same-subject materials together.
A. There is no minimum enrollment. No matter how many students have signed up, the class opens and continues according to the schedule. The only reason for a class cancellation would be due to circumstances that are totally out of our control. Examples of such instances could be the teacher's unavailability due to illness or other humanly out of control situations.
A. Of course, We don't see any reason not to, if you feel you can do the assignments in these classes. After all, classes are open 24/7. You don't need to be in any two classes at the same time.
A. You can pay by Credit Card or eCheck on our web site. We also accept Personal Check or Money Order in US funds from US and Canadian banks. We do not accept cash in the mail.
A.
We encourage you to send us a photo of your finished project, so we can put it on display for you.
If you have access to a digital camera or scanner, you can send us the electronic version of
your finished project photo. For more information, check on
Guidelines on photography for the Web.
You can email the photos as attachments to
. Please put Photo for Show&Tell in the Subject line and make sure to include
your Name and your Class-ID in the Body of the message.
If you do not have access to a digital camera or scanner, contact us at the above email address,
so we can provide you with a mailing address. We will scan your printed photo free of charge.
A. Absolutely NOT. We as individuals have suffered (and continue to suffer) from these junk emails to the degree that we look at it as something in the sin or crime category. We need your email only to communicate with you. For more information, please check our Privacy Policy.
A. In our Library, you can find Metric Conversion tables and tools. We have also provided some online programs and tools that you can use to convert gauge and other Needlecraft properties to the Metric system. However for the simple issue of Length, maybe having a ruler with inch measurements would make it easier than using calculations and conversion tools.
A. Case sensitivity is an issue when computer programs distinguish Upper Case letters (A) from their Lower Case counterparts (a). This is especially important when it comes to Passwords. For ease of use, your class password at NeedlecraftUniversity.com is not case sensitive. This means that if for example the password for a class is abc2def, it could also be typed as ABC2DEF, Abc2DEF, or any other combination of upper and lower case letters, so long as the same letters and numbers show up in the right order.
A. This could have different reasons:
A.
As you point to a button, if your mouse's pointer does not change to a finger (no link),
then most likely the lesson has not yet been posted.
When a class opens, buttons for all lessons are displayed, so you know how many lessons you will have.
However, only posted lessons are linked to their content.
On the following weeks, as we post more lessons, their buttons become active links.
If according to the schedule the new lesson should be posted, but its button doesn't seem to be linked to any content
then the problem is that your browser gets the content from your computer's cache memory rather than the Web Server.
In this case you need to force your browser to get a fresh copy directly from the Web Server.
In Microsoft Internet Explorer (IE), click on browser's Refresh button. Alternatively you can press F5.
In Netscape, click on browser's Reload button. Alternatively you can press Ctrl+R.
In FireFox, click on browser's Reload button. Alternatively you can either press the F5 key or Ctrl+R.
If the pointer does change to a finger (active link), but when you click,
you do not get the target page, chances are that your computer has been disconnected
from the Internet without your knowledge.
In this case, make sure you are connected, then force your browser to get a fresh copy of
the page from the server as described above.
A. It is quite possible. The default settings of all browsers work fine with our site. But if your browser or pop-up blocking software are harden excessively, it might cause a problem. Check the browser configuration requirements.
A.
For security reasons the "Enter" key on the login screen has been disabled.
That is the reason the screen says, "Click on the button below."
One possible reason that the button you need to click on, might not be seen is
if the browser has been set to use the "Large" text-size rather than the standard Medium.
Having large text-size pushes the rest of the content down,
causing it to go lower than the bottom edge of the login window, thus hidden from view.
To make it visible, you should extend the bottom side of the login screen. You can do so as follows:
A.
Our fee based classes have the same structure as our free classes.
If this is your first experience with Needlecraft University we suggest that you first take one of our free classes,
so you can see if this structure suites your needs. This approach saves time and resources on both sides.
Having done so, if you have a problem with any content of the class,
we suggest that you post your problem/question to the class Discussion Board.
Our teachers respond within a few hours, and they are willing to work with you until your problem/question is resolved.
If for any reason you are still unsatisfied, you can send a request to NU's Administration Office,
requesting to cancel your registration.
Depending on when you send such request, different course of action will be taken, as follows: